The Student Information Services and Systems (SISS) office and the Administrative Systems Management (ASM) group jointly manage Tableau at Duke. OIT supports the IT infrastructure for the Tableau Server.
If you are unable to view a report, you should first contact the report publisher to verify you have been authorized. If you are still experiencing issues after being authorized, please open a problem ticket to the Tableau Support Team by contacting the OIT Service Desk.
The Tableau Server is currently available 24/7. Patches and fixes are applied to the Tableau Server quarterly. Refer to the News section for published details. In addition, unscheduled outages and scheduled maintenance will be published to the OIT Help Desk website as an IT alert.
For internal assistance, please open a problem ticket by contacting the OIT Service Desk or submit a request/problem ticket using ServiceNow.