Frequently Asked Questions

Topics

General

Please ensure the software version does not exceed the current server version.

If you will be a report developer/publisher, you need to obtain a Tableau Desktop license.  
If you will be a report viewer, a Tableau license is not required.

Users are able to log in to Tableau Server to view reports when access to a report has been granted by a report publisher. This does not require a license.

Users are able to log in to Tableau Server to view reports when access to a report has been granted by a report publisher. This does not require a license.

The current Tableau server is set up to leverage Duke’s infrastructure. Installing individual servers is highly discouraged as the barrier to entry is high in terms of cost and resources.

Support

If you are unable to view a report, you should first contact the report publisher to verify you have been authorized. If you are still experiencing issues after being authorized, please open a problem ticket to the Tableau Support Team by contacting the OIT Service Desk.

For internal assistance, please open a problem ticket by contacting the OIT Service Desk or submit a request/problem ticket using ServiceNow, duke.service-now.com.


NOTE:  See tableausoftware.com/support/known-issues for a list of reported product bugs. If your issue is not listed or you have a product enhancement request, please open a ServiceNow problem ticket.

The Tableau Server is currently available 24/7. Unscheduled outages and scheduled maintenance will be published to the OIT Help Desk website as an IT alert.

Publishing & Security

At this time students are not able to publish reports on the Tableau Server.